Authors : Bhumika Manish Achhnani , Bhumika Manish Achhnani
DOI : 10.18231/j.jmra.2019.027
Volume : 6
Issue : 3
Year : 2019
Page No : 132-136
When we talk of higher education managing the perceptions and experiences of different stakeholders becomes very important. Education industry is a perfect example of service industry. The service quality plays a vital role in the success of any service organization. Students today don’t join an education institute only for getting knowledge and education; they are looking for an overall experience. Along with students an educational institute today is facing challenges from various other stakeholders too like parents of students, government agencies, and the industry and also from teachers. The current paper throws some light on the expectations of these different stakeholders and the contributions which these stakeholders can make in order to improve the overall quality of higher education.
Keywords: Higher education, Quality of service experience, Stakeholders.