Authors : Anju Sharma, Anju Sharma, Neha Uppal, Neha Uppal, Sahiba Kukreja, Sahiba Kukreja, Jaskiran Kaur, Jaskiran Kaur
DOI : 10.18231/j.ijcbr.2019.105
Volume : 6
Issue : 4
Year : 2019
Page No : 503-508
Introduction: The evaluation of patients’ satisfaction with hospitalization, and the identification of their
requirements are pivotal in the management of health establishments. Patient satisfaction is the cornerstone
of Good Hospital services which is in turn related to nursing care. This study was thus planned to capture
the perception of the inpatients for nursing staff keeping it a basis for further improvement.
Materials and Methods: The present cross-sectional study was conducted in Sri Guru Ram Das Hospital
Vallah Amritsar. A pre validated feedback questionnaire, including both open and closed ended questions
regarding nursing care was filled by 500 patients or their attendants. The results were statistically analyzed.
Results: The overall satisfaction level for nursing staff was very high being 94.21% for the communication
skills of the nursing staff and most of them had to wait less than 10 minutes once the needed nursing
supervision.. It was 87.3% positive indicating excellent staff caring skills whereas 88.7% replied they
would positively recommend this hospital to others.
Conclusion: The overall satisfaction level was very high but six patients complained about cleanliness and
one patient said that he did not like anything in the hospital. The same was informed to the authorities for
any corrective actions required. This was really helpful in improving the patient care.
Keywords: Patient satisfaction, Feedback questionnaire, Nursing care, Hospital quality services.