Authors : Astitav Vasal*, Priyanka Devgun , Amanpreet Kaur , Ansh Mahajan, Dikshant Kamboj1, Aishman Singh Sahota, Anshdeep Attri
DOI : 10.18231/jijfcm.2024.037
Volume : 11
Issue : 4
Year : 2024
Page No : 187-192
Background: Patient satisfaction can be defined as the degree of congruency between a patient’sexpectations of ideal care and his /her perception of the real care (s) he receives. It is a multidimensionalaspect and represents a vital key marker for the quality of health care delivery.Materials and Methods: The cross-sectional study was conducted among the IPD patients in the indoorwards of SGRD Hospital which is a tertiary care hospital. A self-structured questionnaire was used tocollect data. Questions regarding twelve potential problems were asked which could have been faced bythe respondent during their stay in hospital.Results: A total of 226 respondents were interviewed. 52.2% of the respondents were females andremaining (47.8%) were males. Overall satisfaction of the patients from the IPD services provided bythe hospital was found to be 87.2%. Major problems faced by the respondent were difficulty in accessingthe hospital (46%) and higher overall cost of treatment than expected (45.6%). Most of the respondentswere satisfied with quality of food and water available (97.8%) and quality of linen provided by hospitaland sanitary conditions of ward (97.3%).Conclusion: The study suggests that majority of In-patients are highly satisfied with the IPD servicesprovided by the hospital which is highly motivating but every attempt must be made to form new policiesand reform existing ones to achieve 100% satisfaction of patients. A number of potential barriers havebeen discovered in this study. Periodic patient satisfaction survey must be institutionalized in order tocontinuously improve hospital services. Patient counseling and health education cells could be open wherepatients and their relatives could solve their queries.