Total quality management in academic libraries

Authors : Gurjinder Singh, Ravi Kumar, Navdeep Kaur

DOI : 10.18231/2456-9623.2018.0003

Volume : 3

Issue : 1

Year : 0

Page No : 11-12

Quality management is the basis for library management in general. The purpose of this paper is to present an overview of Total quality management (TQM) in academic libraries. This paper discusses the various aspects of total quality management like meaning, definition, etc. It also discusses the implementation of TQM in college libraries, its benefits, tools & technicians of TQM, its feature etc. The basic idea of TQM is commitment to continuous improvement.

Keywords: Library, Quality, Management, Total quality management.


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