Authors : Kashinath J. Dhage, Chetana Bhorhari Verma
DOI : 10.26761/ijrls.11.2.2025.1906
Volume : 11
Issue : 2
Year : 2025
Page No : 332-340
In the rapidly evolving digital landscape, libraries are increasingly integrating Artificial Intelligence (AI) technologies to meet the dynamic needs of users and enhance service delivery. This paper explores the transformative role of AI in shaping user information-seeking behaviour and improving user satisfaction within modern library environments. It examines how AI tools such as chatbots, semantic search engines and recommendation systems are redefining user interaction, streamlining access to information and personalizing services. Key findings highlight improvements in search capabilities, accessibility, user engagement, and operational efficiency, while also addressing ethical concerns such as data privacy, algorithmic bias and the digital divide. The paper concludes with strategic recommendations for sustainable and equitable AI integration, emphasizing the importance of human-AI collaboration, inclusive design, staff training and policy development. This research offers a comprehensive understanding of how AI is transforming libraries into user-centred, intelligent information ecosystems in the 21st century.