Authors : Nitish Kumar
DOI : 10.18231/j.sajhp.2023.013
Volume : 6
Issue : 3
Year : 2023
Page No : 57-63
Introduction: Over the course of the last few years, there has been a significant rise in the amount of attention that has been put on the patient's level of satisfaction as a vital component of receiving high-quality medical care. The goal of this study was to identify the major aspects of a patient's experience with a healthcare provider that have the most influence on the degree to which they are satisfied with the services that they have received.
Aim: A Study to determine what factors contribute to patient happiness with focusing on quality of Healthcare, Medical services in Uttar Pradesh India.
Methodology: We conducted a quantitative analysis with the help of a self-administered questionnaire using SPSS V26. A sample set of 200 respondents were considered. Study was conducted on patient satisfaction and several factors that have been consistently associated with higher levels of patient satisfaction, including effective communication, empathy, responsiveness, and perceived quality of care.
Analysis: We also found that patient “demographic characteristics such as age, gender, and socio-economic status can influence patient satisfaction.” Based on our findings, we recommend that healthcare providers focus on improving communication skills, promoting empathy and responsiveness, and providing high-quality care to enhance patient satisfaction. Additionally, healthcare organizations should consider tailoring their services to meet the unique needs and preferences of different patient populations.
Conclusion: Overall, this study provides valuable insights into the factors that contribute to patient satisfaction and can inform efforts to improve healthcare quality and patient outcomes.
Keywords: Patient satisfaction, Healthcare quality, Healthcare outcomes, Patient experience, Patient-centred care Communication with healthcare providers, Responsiveness to patient needs and concerns